English GB
Last updated April 01, 2025
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms:https://skootsplace.co.uk/content/3-terms-and-conditions-of-use.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
What Are My Shipping & Delivery Options?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Dispatch & Delivery Times
- We aim for 1-2 working days for dispatch of all orders (please note at the busiest time (Oct-Dec), dispatch times may take 3-4 working days.
- For UK orders sent via small parcel service, delivery can take 3-5 working days after dispatch.
- Orders sent via APC are booked on an overnight service for delivery the next working day.
Do You Deliver Internationally?
We do not offer international shipping at this time. We hope to have an EU based web site to cover orders and delivery for mainland Europe customers in the near future.
Are there other Shipping Restrictions?
- Orders cannot be shipped to P.O. boxes.
- Not all shipping methods are available for certain items.
- Orders only ship on business days, which are Monday - Friday.
- To ensure next-day delivery, order must be placed by 2.30pm GMT.
Shipping Dangerous Goods
Some of our products are classed as dangerous goods (Pure Essential oils, Blends, Essential oil Mists, Room Sprays, Organic essential oils or products which contains alcohol such as Aroma Mists or Perfumes.) We can confirm that we can Ship Dangerous Goods by road ONLY. We are unable to send dangerous goods by air.
BFPO/PO Box Addresses
We cannot ship to a PO Box address via courier within the UK. Please contact us before placing an order to a BFPO address that is a courier delivery as prices will vary.
Packaging
All packages are packed in un-marked packaging. Bathroom products such as soaps and bath bombs come with the ingredients list.
What Happens If My Order Is Delayed?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
This does not affect your statutory rights. For more information please refer to our Terms.
Questions About Returns?
If you have questions about returns, please review our Return Policy: https://skootsplace.co.uk/content/7-returns-policy.
How Can You Contact Us About This Policy?
If you have any further questions or comments, you may contact us by:
- Email: sales@skootsplace.co.uk
- Online contact form: https://skootsplace.co.uk/contact-us